Refund policy

Returns

All returns and exchanges are subject to a 20% restocking fee. Please contact us by email info@trollbrothersquiltdesigns.com within 14 days after your order has been received. Shipping is at customers expense for all returns. The item must be unused and in the original packaging. Once we've received it, we'll let you know it's here. Then we'll need to inspect it to approve an exchange or refund. We want you to be satisfied - we'll do our best to make that happen.  Please be aware that there is always potential for colour discrepancies when buying fabric online. 

Please note, all cut fabrics are final sale. All discount and promotional sales are final. 

 

Pre-Sale Orders

All Pre-Sale orders are final. No exchanges or refunds.

If you have pre-sale items, along with in stock items on your order, we will ship your order to you when it it fulfilled completely. If you would like these items shipped separately, please purchase your items on separate orders. We are unable to ship multiple packages, due to cost the cost of postal rates.  

Special Orders

All special orders are final. No exchanges or refunds.

If you wish to place a special order, we require full payment we will then place your order for the requested item.

Shipping Charges will be applied to all special orders. 

Special orders can take 2-8 weeks for delivery depending on the item. Upon arrival of your item it will be shipped to you immediately or we will contact you for local pick up. 

 

Holding Requests

At this time, we are unable to hold or reserve merchandise without payment. If you are planning to visit the shop and would like to ensure you secure a specific product, please place an online order in advance and select the pickup option to reserve your item(s). You will be notified when your order is ready. 

 

Sewing Machine Purchases

All sewing machines are non refundable, unless there is a warranty defect.